me&u receives backing from Australia’s Tech Superstars


Steven Premutico sells Dimmi’s and launches me&u with the help of Australia’s tech superstars 

The Idea 

Steven Premutico (pictured) is back with another piece of hospitality-tech sure to make waves in the industry.

When Steven Premutico sold Dimmi’s he spent thirty days walking the famed Camino San Tiago in Spain, where he came up with the idea to create me&u.

The Investors 

The new startup has received investment from some of Australia’s best known Tech Players - many of whom had a precious success with Dimmi’s - including Cliff Rosenberg (a current non-executive director  at Afterpay, and formerly at Dimmi and managing director (MD) at LinkedIn APAC), Will Easton (MD Facebook Australia, ex  Dimmi), Jason Pellegrino (ex MD Google Aus, Domain CEO), Mike Abbott (co-founder Uber Australia), Tim Reed (CEO MYOB), Neil Perry, and John Szangolies (founder of Urban Purveyor Group).

The pain me&u solves 

"It's clear Aussies love to eat in restaurants, but the way we order and pay is terribly clunky and antiquated whether that be trying to catch the waiter's attention to order, waiting for the bill at the end of the night or the awkwardness of splitting the bill. It simply shouldn't take five minutes to pay a bill! We will fix that."

What me&u does 




Customers simply need to tap their phone onto an NFC (near field communications) beacon provided by the restaurant which sends a menu instantly to the me&u app, allowing customers to place an order right away.

The app also allows for those with allergies and dietary requirements to filter out inappropriate choices.

At the end of the meal customers can pay via the app and even split the bill, removing the need for awkward conversations and piles of miscounted cash.

Premutico says the new app will be disruptive in hospitality by combining the beauty of Instagram with the convenience of Uber.

In addition to improving the ordering and payment process in restaurants, Premutico says me&u will give floor staff more time to improve customer service and allow them to focus on what matters.

The app will improve efficiency and enable waiters to provide a more effective customer service to patrons 

"Waiters run around tirelessly all night, service lessens, the customer experience drops, and upselling doesn't happen. We want to free up the waiters, improve the customer experience and improve industry profitability.”

"At Dimmi we disrupted the way we book our favourite restaurants. Now we will disrupt the way we order and pay," says Premutico.

The customers and industry me&u helps 

At launch over 500 restaurants have already signed up to use me&u, including Rockpool Dinging Group, Boathouse Group, Chat Thai, Watsons Bay Hotel, Sonoma and Pablo.

"For the hospitality industry to survive and thrive - it has to evolve and use the technology available to provide a more effective customer experience. “  says Premutico.

So what are the insights from this blog  that you can adopt in your business? 

How to develop a beginners Mind


Great article written by Nathalie Heynderickx



"Beginner's Mind can be defined as the ability to see things, people and events with fresh eyes. Letting go of previous experiences and judgement. Beginner's mind is critical for problem solving and essential for an innovative mindset." 
Since I posted an article about the 5 Traits of a Mindful-Agile Mindset I've been asked for tips on how to cultivate a beginner's mind. Being truly honest my initial inner response is .... "Just sit!". And by that I mean - practice Mind Training. I suggest that because according to research and based on personal experience I know that developing a beginner's mind is a by-product of a mature mindfulness practice. So I believe the best way to cultivate a beginner's mind and overcome cognitive rigidity is by establishing a daily mindfulness practice.

NOW, of course this is NOT the answer most people would like to hear. Because we all know it does take time, discipline and effort to develop a regular mindfulness practice.

Most of us (myself included) LOVE shortcuts and life-hacks!

So although my recommendation #1 for cultivating a beginner's mind remains the same I will share 3 tips that can help people to start re-wiring their brain and develop cognitive flexibility.

Tip #1 - Be curious, present and watch-out for habitual perception.

Make a conscious decision to choose the fresh perspective of a beginner's mind. You are an expert in your field. Wonderful! Next time an issue is raised, let go of the presumption you know the answer and listen carefully. Look closely. Select one day of the week (perhaps a Friday, that would be fun!) and pretend you just graduated from Uni and this is your first day at the office - question how/why things are done in your organisation/team. Take notes. Reflect. Discuss.

Tip #2 - Let go of the inner dialogue.

At work, we all have a task or a person that might trigger a negative response on us. Next time you need to deal with that, PAUSE and try your best to apply beginner's mind. Observe your body physical response. Notice the (potential) negative inner dialog but do not engage with it. Let go of previous experience and judgment. Be fully present with the situation. Be open and notice what happens next.

Tip #3 - Challenge your daily routine.

For an entire week observe your daily routine and ask yourself. Why do I do this everyday? How I could I do this differently? Systematically challenge your default operation mode.

And remember...
"In the beginner's mind there are many possibilities, in the expert's mind there are a few." - Shunryu Suzuki 
*** If you would like to learn how we can help yourself or your team, reach out! *** nathalie@zenhighachiever.com - +61 (0) 406 079 486

#beginnersmind #agilemindset #mindfulness #innovation #lifehacks #habit #cognitiveneuroscience #potentialproject #zenhighachiever

Reference:

* One Second Ahead by Rasmus Hougaard, Jacqueline Carter, Gillian Coutts
* The Power of Habit by Charles Duhigg
* A 3min video by Charles Duhigg

Helping Iranian Refugee Women in Western Sydney get on their feet




This is what enthuses me to go to work every day! 


“A group of Iranian refugee women have gained qualifications and improved employment opportunities after completing a job training program run by Australian Catholic University (ACU) in partnership with Voice To The Nations Church in western Sydney and BSI Learning.” 


From my business partner Kala Philip


“I’m proud and honored to have walked beside these women and be a part of their growth and development and to offer them the chance to be a part of our Australian society.”

#mindset #givingbacktothecommunity #outstandingcustomerservice #connection #collaboration #commmunity


Read here for the full article 

https://www.bsilearning.edu.au/helping-iranian-refugee-women-in-western-sydney-get-on-their-feet/ 

How do you get your team to be the best that they can be?


Glenn Tranter helps individuals and organisations achieve more through increasing their productivity and performance and aligns with my favourite mantra of 

“What you can measure you can manage”

He starts with the 2 basic questions that he benchmarks - where are we now - and where do we want to go?





“You can't have high standards without good discipline” – William Hague 

As kids, we first learn about measurement and benchmarking at school. From a test or a school report, we find out whether we’ve passed or failed and what we either need to continue to do to maintain our marks or do differently to get a better grade. The minimum standard is a pass; however, our own expectations (and that of our parents!!!) could be somewhat higher. What’s your secret to doing better than the minimum standard?

In sports, we understand how we’re performing by either a score, a time, the winner or the loser. The thrill of victory or the frustration of defeat adds purpose to the training. How dedicated the individual or team are to improving can be relative to the standard of competition; a lot at the elite level or not so much at the lower or social levels. 

Benchmarking in business is also critical to understand two very important questions:
  • Where are we now?
  • Where do we want to be? 
For instance, if the result is less than targeted expectations and there’s no adjustment in effort or actions then it’s likely expectations won’t be met again. On the other hand, focused activity can lead to far superior results. 

The company who increased sales revenue

An example of this is a medium sized business who weren’t achieving their sales targets. When a new Sales Manager investigated this a little more, he found the issue was really one of customer coverage in that the sales team were only getting five of the targeted eight face to face customer meetings each week. The Sales Manager reinforced with the team how eight was the target, but it didn’t realise the level of improvement he was looking for. 

Delving a little deeper it became apparent the team had poor time management skills and didn’t know how to leverage the technology available to them. In essence, they were struggling to keep up with the expected pace which in turn caused them to be too reactive to customer demands. 

That’s where I got involved with a productivity initiative. Pretty soon the team was able to improve revenue from the extra customer meetings they were having each week. The real kicker was the additional time the initiative unlocked enabled them to be more proactive by having more meaningful conversations with their customers. 

How does this relate to you?

If you’re not reaching your targeted outcomes, then you need to understand what’s stopping you. While it’s easy to blame others, start with understanding:
  • How important is it to you – does it stop you from performing your job effectively or is it impacting you personally (like keeping you awake at night) 
  • What can you do to change your situation– look at how others do it; the best, those who are middle of the road and those who fail. Who are you mirroring?
  • Determine if it's for you – get very specific at what you'll do differently. Measure, reflect and make the necessary adjustments to achieve success. 
The book Peopleware (by Tom DeMarco and Timothy Lister) says it best:

 “Count on the best people outperforming the worst by about 10:1.”

Decide whether you want to be ranked with the best or the worst…….

About Glenn




Glenn Tranter helps people and businesses become more effective in what they do. 

He helps organisations improve culture and performance by showing their leaders and teams how to get more done, relieve pressure and achieve better outcomes in less time. 

Glenn’s customers report productivity improvements of 100 minutes per person per day. 


Can you see your business?

Frank Colautti is talking my language! 

He talks about identifying the drivers in your business and creating kpi’s to measure them regularly - (because as Steve Covey says - what you can measure you can manage)





It is Key to identify what the key drivers of your business are - befeore developing your reports

Most people in business spend countless hours reviewing their traditional financial reports to come to a view on where their business has been, rather than where it’s going. They tend to focus on the historical financial results achieved – not enough time analysing the key drivers that have put the business where it is.

Each business unit has different elements driving its business activity. When multiplied by a unit price and activity numbers, those elements create the financial result which appears on a financial report.

Too many business people are financial report watchers instead of key driver watchers. Rather than focusing efforts on the financial result, time should be set aside to analyse the process creating the result. Without measuring inputs, there is no control over their outcome.

Think of your business drivers – they might include:
  • new customers
  • invoices raised
  • chargeable hours
  • phone calls or enquiries made
  • hits
  • employment hours
  • new LinkedIn connections, 
  • Etc etc etc 

Display the relevant drivers for your business - and other drivers in a format similar to your existing financial reports before showing the actual financial results and you will then see the cause (rather than the effect) in the items which drive your business.  

When you next attend a board or management meeting, you’ll be equipped with the material to answer any question raised or have the evidence to support any argument being made to sway an important decision.

When was the last time you introduced a better way of doing what your business needs you to do?

Watchmynumbers® has been developing reporting structures which can help identify trends quickly, allowing you to clearly and easily see the direction of key business drivers, helping you make more effective business decisions while saving you time, money and stress.

If you are just monitoring your financial reports in a black and white report, you are certainly not monitoring your business as effectively as you should be.

See your business in its true colours at www.watchmynumbers.com



Digital disruption and how to use it in your favour

Great article by George Giamadakis whom I met at our LinkedIn+ plus event - where there was healthy debate and different ways in how power users use LinkedIn.





George talks about digital disruption for good - and how to leverage it for the benefit of your customers. A key takeout for me is to be Chrystal clear of what your value proposition to them is - and then use digital assets to enhance that value! 




What is digital disruption and how can you incorporate it into your company’s strategy?

MIT define digital disruption as: The changes in the competitive environment resulting from the use of digital technology by new market entrants or established competitors in ways that undermine the viability of your product / service or go-to-market approach.

MIT outline the main digital disrupters to your business as being:

Social, Mobile, Analytics, Cloud and IoT (SMACIT).

These technologies are readily available to anyone opening up the opportunity to utilise them in a way that makes your customers’ happier.

Meaning and relevance 

It’s important to realise these digital disruptors are 'things' we have created, giving them purpose and life. Like all things we have created, they are there to serve a cause with the ultimate aim to help us achieve a better lifestyle. 

The problem can come when we stop thinking and simply rely and accept what is published on the internet and as a result we run the risk of becoming subservient to the technology. 

Keep in mind the Internet of Things (IoT) really is a thing-Internet a Thing (IaT). We should aim to adopt it and leverage the good it can / should do for our business and our customers rather than being mesmerised by its perceived power, (power we fulled it with), to do a lot of 'things', some of which may not be as relevant to your business or of benefit to your customers.

It’s all about the customer - how can you use digital technology to add value to your customer 

Companies who succeed in making their customers happier understand they must leverage the good digital technology can do by having it add value to their customers. It gives the digital technology deployed meaning and relevance rather than a generic potential, purpose and life.

These companies achieve success by focusing on three key areas:
1.    Customer engagement
2.    Digitised solutions and
3.    Operational backbone.

All companies face the challenges of digital disruption and how to leverage the right tools that are integrated into a sound business strategy. 

As an example, the financial sector is being challenged consistently and most recently with technology such as Blockchain-by integrating your digital strategy into your business strategy then this will help you stay the course. 

Your focus must be on how you can make your customer’s life or their experience better. This should be well covered off on in your business strategy. Hence why the two disciplines should read as one, (as is currently standard for all relevant financials to be included). 

In retail having a clear line of sight of your customers preferences and making it easier for them to select what they are looking for and transact with you regardless of their location (in-store or on-line) the positive experience should be the same.  

In B2B your ability to provide real time analysis of key data that allows you to add value to your customers processes will go a long way to generating loyalty and repeat purchasing behaviour.

It really is about knowing who your customer is and honing in on that and not trying to be all things to all types of customers. Focus on that first and then look to leverage the best digitised solution(s) that will make, the job your customers are trying to do easier.

About George Giamadakis FAMI MAICD

George helps transition B2B companies into a 21st century digitally enabled company If you would like to find out more please connect and contact him on LinkedIn

Here’s How - careers in Construction



Either via networking, mentoring, or tutoring, I frequently get posed with the same concern from people eager to attain employment; “How do I get a job in industry? Will I ever?” I was not immune to this. Standing at the outset of my career, I had minimal idea about how to pro-actively and effectively get my foot in the door. Everyone else was doing it – it couldn’t be rocket science, right?! It nonetheless seemed overwhelming and a far-fetched notion. Fortunately it was through a relationship at university that I was able to attain my first position.

As someone who is dedicated to demonstrating that a career in construction is a viable and rewarding career path, I’ll provide my take on how to prime yourself to be proactive in seeking employment. This list isn't exhaustive; direct applications to companies including advertised and graduate programs are also suitable ways to go, as well as many other options not covered hereon-in.

University


So I spent a total of 1327 days committed to university. Which is a really long time to be undertaking further education. However, the value of undertaking a degree isn't just in assignments and classes and not listening and listening and skipping class and asking your mate if you missed anything important. The days at university should be treated as one long networking event. Your behavior and how you apply yourself in class starts to build on your personal brand from day one. If you are active, engaged and ask questions, it will be noticed by your peers and professors, who have ties to industry. Your tutors and lecturers have a dense network of connections into industry – so when you are student starting out, you have the advantage of having access to that. 

Industry Associations


I cannot stress the value of being active in the industry enough through professional associations. Find an association that aligns with your values and objectives, and target those few communities where you’d like to raise your profile and build relationships. Then look for opportunities to make a contribution. There is so much value to your personal development by being curious and well-connected. I have been able to meet some exemplary people and have insightful conversations about topics I am passionate about by actively engaging in the community. This can translate to opening doors and being presented with off-market opportunities.

Mentoring

There are many entry level opportunities available to those starting out in the industry. Whether you are looking for work, or already employed, or trying to navigate your way through the start of your career, find a mentor. A mentor isn't someone who will make career decisions for you, but they will ask you the right strategic questions to help you make one. They will lend their experience to your situation and share their lessons learned. Having a mentor can activate you capacity and capabilities to achieve more than you could have by yourself. I see mentoring as you being the CEO of your career, and mentors sit around you like a board of advisors at your ready. The better your personal brand and ability to develop relationships, the more you can achieve by being mentored. Need a mentor? Go to a networking event, you never know who you may connect with. Demonstrate your dedication to industry and reach out to someone via LinkedIn. Mentors are imperative, as they can help steer you in the right direction at the start of your career.

 I love sharing my experiences and learnings with people starting out in what can seem like a large and daunting industry. I'm available for mentoring and coaching, so get in touch if you're looking for industry relevant advice and guidance.

How an empty mind brings lifelong benefits

My Mentor, Allen Pathmarajah , has always said to me that you need to clear your mind to learn new things ... he likens your mind to a glass - as you fill it with water , the glass fills and then overflows - To put more water in the glass - you need to empty it.

This is what Anthony Chiminello has to say in his article 




Your mind is like a factory that constantly processes thoughts, theories, past regrets and fears of what might happen in the future. 

 “Silencing your mind is like rejuvenating the body which cries out for a moment of peace and harmony” 

Constantly filling your mind is not a formula for creating a meaningful life or business success in the 21st century. If you are suffering from Information overload, lack of concentration and the ability to achieve then stop, reflect and take a mind break. Research proves that overloading the mind can lead to chronic stress which is the foundation of many serious health problems in the body. 

HOW DO YOU EMPTY THE MIND? 

There are numerous ways of emptying or training the mind to detach from busy thoughts and experience greater freedom. Here a just three ways to give your mind a break. 

  • Meditate regularly: A simple and practical way is to periodically pause for a minute and take a step back to simply breath. Removing yourself from everything going on in your world has amazing benefits.
  • Unplug Technology: Unplug from technology and experience nature including a beach, park or simply get lost in a natural environment. 
  • Buy a Journal: Writing is a personal exercise to understand & release stress. Buy a journal, write down problems, possible causes to your problems & ways to defuse them. 
BENEFITS OF AN EMPTY MIND 

Our mind is like a tea cup that must be emptied to be able to listen, learn and appreciate something new. Here are 3 benefits that come from emptying the mind. 

  • Creativity: Innovation, inventions and inspiration come from a mind that is clear, free of confusion and stress. 
  • Health: Relaxation, rejuvenation and vibrant energy that heals our body and boosts our immune system. 
  • Wisdom: Reflection and listening to our inner voice to change negative habits and patterns of thinking. 
Quote: “A crowded mind does not know what it really wants, where to go and how to get there” 

ABOUT THE AUTHOR: Anthony Chiminello is the Director of Bridgeworld International – trusted property advisors for over 25 years. He is also the Founder of Cultural Harmony Now, an organization that creates cross - cultural projects between Australia and Asia for social and economic benefit. He is an author, mentor & consultant. Web: www.bwi.com.au 

What motivates us at work? More than money

.ted.com


Dan Ariely (TED Talk: What makes us feel good about our work?) says that  out there’s a lot more at play than money when it comes to the question of what drives the employee 

—  they are also driven by 

  • the meaningfulness of our work,
  • others’ acknowledgement and 
  • the amount of effort we’ve put in: the harder the task is, the prouder we are.

“Money, meaning, creation, challenges, ownership, identity, pride, and a whole heap of other ingredients goes into the recipe of employee satisfaction ” Ariely says.

Below, take a look at some of Ariely’s other studies, as well as a few from other researchers, with interesting implications for what makes us feel good about our work.

  1. Seeing the fruits of our labor may make us more productive
    .
    The Study: In Man’s search for meaning: The case of Legos, Ariely asked participants to build characters from Lego’s Bionicles series. In both conditions, participants were paid decreasing amounts for each subsequent Bionicle: $3 for the first one, $2.70 for the next one, and so on. But while one group’s creations were stored under the table, to be disassembled at the end of the experiment, the other group’s Bionicles were disassembled as soon as they’d been built. “This was an endless cycle of them building and we destroying in front of their eyes,” Ariely says.
    .
    The Results: The first group made 11 Bionicles, on average, while the second group made only seven before they quit.
    .
    The Upshot: Even though there wasn’t huge meaning at stake, and even though the first group knew their work would be destroyed at the end of the experiment, seeing the results of their labor for even a short time was enough to dramatically improve performance.
    .
  2. The less appreciated we feel our work is, the more money we want to do it
    .
    The Study: Ariely gave study participants — students at MIT — a piece of paper filled with random letters, and asked them to find pairs of identical letters. Each round, they were offered less money than the previous round. People in the first group wrote their names on their sheets and handed them to the experimenter, who looked it over and said “Uh huh” before putting it in a pile. People in the second group didn’t write down their names, and the experimenter put their sheets in a pile without looking at them. People in the third group had their work shredded immediately upon completion.
    .
    The Results: People whose work was shredded needed twice as much money as those whose work was acknowledged in order to keep doing the task. People in the second group, whose work was saved but ignored, needed almost as much money as those whose work was shredded.
    .
    The Upshot: “Ignoring the performance of people is almost as bad as shredding their effort before their eyes,” Ariely says. “The good news is that adding motivation doesn’t seem to be so difficult. The bad news is that eliminating motivation seems to be incredibly easy, and if we don’t think about it carefully, we might overdo it.”
    .
  3. The harder a project is, the prouder we feel of it
    .
    The Study: In another study, Ariely gave origami novices paper and instructions to build a (pretty ugly) form. Those who did the origami project, as well as bystanders, were asked at the end how much they’d pay for the product. In a second trial, Ariely hid the instructions from some participants, resulting in a harder process — and an uglier product.
    .
    The Results: In the first experiment, the builders paid five times as much as those who just evaluated the product. In the second experiment, the lack of instructions exaggerated this difference: builders valued the ugly-but-difficult products even more highly than the easier, prettier ones, while observers valued them even less.
    .
    The Upshot: Our valuation of our own work is directly tied to the effort we’ve expended. (Plus, we erroneously think that other people will ascribe the same value to our own work as we do.)
    .
  4. Knowing that our work helps others may increase our unconscious motivation
    .
    The Study: As described in a recent New York Times Magazine profile, psychologist Adam Grant led a study at a University of Michigan fundraising call center in which students who had benefited from the center’s scholarship fundraising efforts spoke to the callers for 10 minutes.
    .
    The Results: A month later, the callers were spending 142 percent more time on the phone than before, and revenues had increased by 171 percent, according to the Times. But the callers denied the scholarship students’ visit had impacted them.
    .
    The Upshot: “It was almost as if the good feelings had bypassed the callers’ conscious cognitive processes and gone straight to a more subconscious source of motivation,” the Times reports. “They were more driven to succeed, even if they could not pinpoint the trigger for that drive.”
    .
  5. The promise of helping others makes us more likely to follow rules
    .
    The Study: Grant ran another study (also described in the Times profile) in which he put up signs at a hospital’s hand-washing stations, reading either “Hand hygiene prevents you from catching diseases” or “Hand hygiene prevents patients from catching diseases.”
    .
    The Results: Doctors and nurses used 45 percent more soap or hand sanitizer in the stations with signs that mentioned patients.
    .
    The Upshot: Helping others through what’s called “prosocial behavior” motivates us.
    .
  6. Positive reinforcement about our abilities may increase performance
    .
    The Study: Undergraduates at Harvard University gave speeches and did mock interviews with experimenters who were either nodding and smiling or shaking their heads, furrowing their eyebrows, and crossing their arms.
    .
    The Results: The participants in the first group later answered a series of numerical questions more accurately than those in the second group.
    .
    The Upshot: Stressful situations can be manageable — it all depends on how we feel. We find ourselves in a “challenge state” when we think we can handle the task (as the first group did); when we’re in a “threat state,” on the other hand, the difficulty of the task is overwhelming, and we become discouraged. We’re more motivated and perform better in a challenge state, when we have confidence in our abilities.
    .
  7. Images that trigger positive emotions may actually help us focus
    .
    The Study: Researchers at Hiroshima University had university students perform a dexterity task before and after looking at pictures of either baby or adult animals.
    .
    The Results: Performance improved in both cases, but more so (10 percent improvement!) when participants looked at cute pictures of puppies and kittens.
    .
    The Upshot: The researchers suggest that the “cuteness-triggered positive emotion” helps us narrow our focus, upping our performance on a task that requires close attention. Yes, this study may just validate your baby panda obsession.

This post was originally published on the TED Blog in April 2013.

Be Kind


We have been having discussion on the importance of #psychologicalsafety in the workplace to engender trust and a culture of innovation and happiness in the workplace. 

I have just read a great blog post from #atlassian about the importance of kindness and being kind. 

Here are some takeouts!

Write those 2 words and put it on the side of your computer screen.

Be kind 

Being kind feels good! Research shows it triggers neurological responses that equip our brains to better cope with the struggles of others and be more resilient in the face of our own. 

Kindness can turn a toxic environment into an area of peace, fun and innovation. (A “safe” place)

Sometimes it’s tough to be kind because the person you are dealing with is seriously challenging ..... there may be valid reasons why that person is “being a dickhead” (see some reasons below) 

When someone’s nasty or attacking - don’t react and defend or create resistance - be kind - (thanks Ari Galper) and (have you filled your bucket today - a kids book about ways to be kind)




Here are some things you can do to be kind - and fill the bucket ....




  1. Interact, 
  2. Communicate, 
  3. Smile, while looking the person in the eye
  4. Show that you care 
  5. ask them to share their story with you and listen and be present when they share it. 
  6. Take your colleague to lunch 
  7. If you get a bonus or score a win - take your team for lunch!
  8. Surprise a teammate with a yummy treat on their birthday or work-iversary - or just because
  9. Hold the elevator for the person who is still 30 feet away, but clearly in a hurry.
  10. When you find a confidential-looking document at the printer, discreetly deliver it to its owner’s desk.
  11. Bring fancy coffee drinks and a chocolate to the front desk team - they deserve it 
  12. Share positive feedback  you heard about someone’s work 
  13. Share wins 
  14. Offer some positive feedback yourself 
  15. Say thanks with a hand-written thank - valuing the person 
  16. Leave sticky notes with messages like “You got this” or “You’re the reason someone smiled today” on the bathroom mirror.
  17. When you head to the kitchen, offer to grab any dishes from your teammates’ desks and bring them to the sink.
  18. Instead of criticizing in a moment of frustration, write it in an email to yourself. Send, wait a moment, then read it. If it still seems important after those few minutes, by then you’ll probably have thought of a kinder, more constructive way to say it.
  19. Brew another pot of coffee when you take the last cup.
  20. Bring lunch to the person who is “in the zone” (but also needs to eat).
  21. Re-share / RT posts referencing a teammate’s work, and add a bit of commentary for a personal touch.
  22. Smile.
  23. Kindness grows in a virtuous cycle
    As Amelia Earhart once said, “No kind action ever stops with itself. One kind action leads to another.”
    Being kind is the best way to inspire kindness in others.
     In other words, holding the elevator door a few extra seconds isn’t just being kind. It’s leading by example.


Kindness is a muscle - and needs to be worked every day. actively practice “kindness” . Make it your most powerful muscle!

Statistics remind us why kindness matters and why people can be cranky - that often has nothing to do with you or the workplace

Some battles that you might not know about such as chemotherapy – leave visible marks. But most often, the battles our coworkers fight are invisible, a broken leg, a divorce, a sick son , dying parents, an accident and the list goes on

Here Are some scary facts :

About 38% of people will be diagnosed with cancer at some point in their lives. Because cancer is most prevalent in older adults, their working-aged children must cope with the logistics and emotional distress.

In the developed world, between 10 and 25% of known pregnancies end in miscarriage.

The divorce rate hovers somewhere around 30-50% (depending on who you ask).

In Europe, Australia, and the United States, roughly 1 in 4 people will experience mental health issues like depression or anxiety – which affects a whole lot of family members, partners, and friends as well.

A combined total of 25 million Europeans, Australians, and Americans are unemployed – again, affecting millions more.

Roughly 1 in 8 adults in the U.S. experience a substance use disorder.

Sobering statistics like these aren’t the only reason kindness matters at work. 

Kindness – especially the random, unnecessary sort – boosts morale and makes work feel a little less like, y’know, work.

#randomactsofkindness


Every Day I’m Hustlin’

Inspired by Emily Esposito from Trello | https://blog.trello.com/complexity-bias-hustle-culture?hs_amp=true Why We’re Hardwired To Love The Hustle (Hint: It's Complicated)




We have an obsession with the hustle!  Why?

Maybe it’s because we define success by how much we achieve in our complicated, jam-packed lives—at the expense of, relationships, and personal wellbeing.


The 5am morning gym session and the work on our side hustle , all before going to our full-time job. 

Or we #humblebrag about clocking 60-hour work weeks and don’t remember when we last indulged in some necessary self-care.

The hustle is a factor of our environment and work culture, and our tendency to over complicate the simple.


Some examples of the hustle

we work overtime to complete a project instead of delegating tasks to coworkers. 

We use jargony, complicated vocabulary to communicate a basic idea.

How often have I heard that - “this job, service requires a certain type of knowledge skill - it’s complicated - only I can do it” When in fact, a competent student can probably do a better job!!!

Spending way too long deciphering the instruction manual that comes with IKEA furniture when you could just watch a five-minute video on YouTube?

Creating a PowerPoint presentation and ended up with animations, colors, and design galore when you really only needed to put a few words on some slides - or outsource for pennies to someone whose good at that stuff?

Why do we tend to over complicate and hustle vs go with the flow? 

A Harvard Business Review study found that busyness has actually become a status symbol

It’s because of the complexity bias 

When we’re faced with two options, the complexity bias pushes us to subconsciously ignore the easier solution because we have assumed that the task should require a certain level of knowledge or effort. 

You convince yourself that the more complex, advanced solution is the right approach when, most times, the simpler alternative will result in the same outcome.

Donald A. Norman, the author of Living with Complexity, explains complexity:

“Complexity is part of the world, but it shouldn’t be puzzling: we can accept it if we believe this is the way things must be. Just as the owner of a cluttered desk sees order in its structure, we will see order and reason in complexity once we come to understand the underlying principles. But when that complexity is random and arbitrary, then we have reason to be annoyed.”

It’s okay to embrace difficult, complex projects at work that have a purpose. But, when we inject complexity without a reason, our work-life balance, productivity, and overall culture will be negatively impacted.

A 2018 study found that 47% of Americans didn’t take all of their vacation and 21% left more than five vacation days on the table. Why? The study found that Americans don’t take vacation because it actually causes more stress. Twenty-seven percent of study participants felt like that had “too many projects or deadlines” and 13% were afraid of “the amount of work they’d return to.”

A narrative about the pitfalls and danger of the hustle of Arianna Huffington

Arianna Huffington, the founder of The Huffington Post, has emerged as a powerful spokeswoman against the hustle culture.

In 2007, she found herself lying on the floor in a pool of blood. She asked her doctors to run several tests, but nothing was clinically wrong. She was just burnt out, which caused her to pass out, hit the corner of her desk, and cut her eye open. Since her fall, she’s been more mindful of her work habits, even stepping down as editor-in-chief of The Huffington Post to focus on her new initiative to reduce stress and burnout, Thrive Global.

“It’s really all about prioritization – about figuring out what absolutely has to be done, and then giving yourself time, instead of trying to do it all. It’s important to remember that trying to do everything, mostly, means doing nothing very well,” said Huffington in an article on the Collective Hub.

Huffington is right on all counts: studies have shown that productivity dramatically decreases with longer hours and creativity completely disappears once employees work more than 55 hours in a week.

And, just like Huffington experienced, the constant hustle can have real effects on your health.

“By working too hard, you are over producing adrenaline and cortisol and when these are over produced, your immune system is more susceptible to illness and inflammation,” said Stewart Rogers, an analyst at VentureBeat. “Working hard is actually making you ill.”

How To Overcome The Hustle Culture

Our tendency to hustle comes out when we feel pressured, stressed, or insecure. If all your coworkers are working twelve-hour days, it’s tempting to feel like you need to do the same. However, hustling isn’t a permanent state, so these dangerous lifestyle (and side effects) are reversible. (#psychologicalsafety)

Emily Espisito shares with us 4 ways to shifts to your mindset to overcome your hustle syndrome and find balance in your life:


1.) Prioritize A New Perspective

It can be difficult to identify your own subconscious biases, so enlist the help of others to help you learn when you’re over-complicating things.

For example, if you feel especially overwhelmed at work, ask your colleagues how they would approach the project you’re working on. Remember, the complexity bias shields you from seeing simple solutions, so asking others for their opinion can train you to rewire your brain. You can also ask yourself questions to make sure you’re not adding unnecessary complexity. For example, ask yourself: “If I were a new employee, where would I start?” Or, “If I were delegating this task to someone else, what would I tell them to do?”

These questions allow you to get out of your head and see the bigger picture. And, when you have this high-level view of the world, you’re actually more likely to interpret issues as being simple. The New England Complex Systems Institute released a study on “the complexity profile,” a mathematical tool that is designed to capture the relationships between the behavior of parts of a system and the behavior of the entire system. When you apply the complexity profile to humans, you actually see that as the scale gets larger, the issues become less complex.



For example, at a very small scale (the atomic level), behavior is the most complex. However, when you zoom out and view behavior at the largest scale (societal), behavior actually becomes the least complex.

This is a helpful reminder that perspective is paramount. It’s easy to get stuck in our narrow view, complicating the specific project we’re working on. But, when we take a step back and look at our project in the context of our team or our business, we’re more likely to go down the simple, easy path.

2.) Define Your Personal Success

The complexity bias doesn’t always stem from our own individual perceptions; it can also come from societal pressures that urge us to “work hard, play hard.” There’s a larger complexity bias in the corporate world that encourages us to act a certain way so we are perceived as a hard worker.

Creating this perception is important to us—a study found that Millennials in particular expect more of themselves and of others, and are more and more self-conscious of their perceived inadequacies.

Making tasks more complicated than they need to be helps us present ourselves as top performers and make us feel accomplished. But, pretty soon, you’re associating success with how much time you spend on something or how difficult you make a task.   

Take a step back and think about what success really looks like to you, outside of ego and corporate pressure. Consider what kind of results and outcomes you can measure rather than focusing on time spent. The complexity bias will be weaker once you shift your energy to achieving your goal, rather than reacting to external pressures.

(Maybe speak with  a coach)

3.) Treat Your Time Like Gold

We hustle when we feel like we have too much to do and too little time. But, instead of checking things off our list, we actually end up experiencing “hurry worry” (or time urgency). The combination of deadlines and scarcity of time causes us to enter a chronic state of worry. We speed through tasks just to be able to mark them as complete. When it gets really bad, this behavior can impact our ability to think clearly and make appropriate decisions.

Reality check: There are healthier ways to manage your work. Instead of feeling stressed and rushed to do as much as possible, try some proven time management techniques like getting to inbox zero each night or keeping a complete, up-to-date calendar. Both of these tactics help free up your mental energy to focus on the task at hand.

You can also create more time by thinking strategically. Say goodbye to the spreadsheet and to-do list, and ask yourself what you want to accomplish and why it’s important. Focus on outcomes versus tactics (so “increase revenue by X%” versus “release product features 1, 2, and 3”). The key is to think at the goal level, instead of the task level. This approach can then help you prioritize which projects should happen first and where you should focus your precious time.


4. Work Smarter, Not Harder

If you ever wonder whether the hustle culture is really that pervasive, think about the most popular answer to the question, “How are you?” Rather than sharing highlights from the weekend or commenting on the weather, the answer has become some iteration of, “Things have been crazy lately, I’m so busy!”

We shouldn’t be promoting how busy we are like we’ve won some sort of award. The greater accomplishment should be increasing efficiency and productivity so we have more time to spend with friends and family, pursuing our hobbies, or just plain relaxing.

To get out of our hustle routine, we need to simplify our routines, projects, and personal lives. We need to clear out the clutter: all those extra tasks and complications we pile onto ourselves that distract us from what is most important.

In the words of Marie Kondo, Japanese organizing consultant and author of the best-selling guide, The Life-Changing Magic of Tidying Up:

“Remember that you are not choosing what to discard, but rather what to keep.”

Focus your energy on what you want to prioritize in your life. Everything else will naturally fall to the sidelines (and you’ll just let them go).